Frequent Asked Questions
Get Answers on Carpet, Rug, Upholstery, Mattress & Leather Cleaning
We are trained to clean virtually most types of rugs, from Oriental to Persian and many in between. Our effective, yet gentle, cleaning and drying process preserves the dyes within the fibres of your rug, leaving the colours of your rug vibrant and fresh. In addition, because our cleaning products don’t leave dirt-attracting residue, your rugs stay cleaner for longer.
Table of Contents
General
Chem-Dry is the world’s largest carpet cleaning franchise, with a presence in every state of Australia. All franchisees adhere to Chem-Dry standards and procedures. The carpet cleaning systems can vary; options include the bonnet system, commonly used for dry cleaning, and hot water extraction via portable or truck-mounted systems.
Yes, our carpet cleaning business is fully insured, and all our technicians are police cleared. Feel free to request copies of these documents if necessary.
Most of our carpet cleaning services come with a 100% Satisfaction Guarantee. Please refer to our Satisfaction Guarantee terms and conditions for more details.
You can book our services by calling us between 9 am and 5 pm, Monday to Friday, or via our online booking system, available 24/7. For urgent bookings, please give us a call directly.
The earlier, the better! To secure your preferred day and time for carpet cleaning in Adelaide, please book at least 3 days in advance. During peak times, booking a week ahead may be necessary.
Please click here to see the list of Adelaide suburbs currently covered by our carpet cleaning services.
Carpet Cleaning - Technical
A spot is typically a substance on the carpet surface, easily removed with cleaning. A stain is more ingrained, as the substance has penetrated the carpet fibres, often requiring specialised treatment to remove.
Yes, Chem-Dry can effectively remove many types of stains from carpets. Our advanced cleaning solutions and techniques are designed to tackle tough stains. For particularly stubborn stains, specialized treatments may be required, which will be discussed with you before any work begins. Please, refer to our “Carpet Stain Removal” page for more details.
Many regular steam cleaners and DIY machines leave behind soapy residues that attract dirt. Our carpet cleaning method avoids this, keeping your carpet cleaner for longer.
Homeowners often use soapy cleaners for spots, which can attract dust and dirt over time without a proper rinse, causing black spots to form.
Please see our “Most Common Carpet Problems… and their Solutions” page for detailed information.
Regular vacuuming, quick reaction to spills, and professional carpet cleaning every 6 to 12 months are essential. Check out our “Never Do These 5 Things to Your Carpet” and “Carpet Cleaning Tips” articles for more advice.
No, our core cleaning solutions are neutral pH levels and won’t damage your carpet protection.
No, it prolongs the life of your carpet by removing abrasive soils and sand that can damage carpet fibres.
It is recommended to clean your carpets every 6 to 12 months depending on your household conditions and susceptibility to allergies.
Yes, carpets hide dirt and allergens. Professional carpet cleaning enhances indoor air quality and extends the life of your carpet.
This depends on the condition of your carpet. Severe issues like irreversible soiling or urine contamination may require replacement. Consult our technician for advice.
Carpet Cleaning - Pricing
We charge per room but may consider time-based charges for jobs requiring extensive furniture shifting. The charge per room may vary according to their size range.
A standard room is up to 15sqm. Larger areas incur additional charges. Visit our Price & Booking system for pricing with no obligation.
Visit our Price & Booking system for pricing with no obligation or call us at 08 8272 2222.
Our comprehensive carpet cleaning method offers superior results over standard dry or steam cleaning, which justifies the cost difference.
Low-cost carpet cleaners might use harmful solutions, inadequate equipment or not have proper insurance, whereas we ensure high quality and thoroughly insured services.
Some stains require specialised treatments which will be discussed and priced accordingly before work begins. Total stain removal is not guaranteed due to potential permanent discolouration.
Yes, additional cleaning time and solutions may be necessary. We discuss final costs on-site to avoid any overcharges.
Extra services such as stubborn stain removal, difficult accessibility which impact on time in the premises, and excessive furniture shifting attract additional charges.
No, but we appreciate notification at least 24 hours in advance.
Payment can be made directly to the technician via cash, debit, or credit card.
Carpet Cleaning - Before the Cleaning
We clean the exposed carpet area. If you wish to have your room cleaned from wall to wall we request that the shifting is done before the cleaning. Moving furniture enables a thorough carpet cleaning, revealing hidden spots and preventing uneven wear. However, it's not always necessary, especially for heavy items or low-traffic areas. Emptying a room gives full access and speeds up cleaning, but practicality often dictates working around larger items.
- Move items off the floor.
- Ensure access to water and electricity.
- Leave a parking spot for our van.
It's not necessary, but if the carpet has excess debris, a quick vacuum can save time and avoid surcharges.
The duration of carpet cleaning varies based on the job size and conditions. For example, a 3-bedroom job typically takes around 1 to 1.5 hours from our arrival time.
No, many customers leave us to complete the job. We arrange for payment and securing the house in advance if needed.
Carpet Cleaning - After the Cleaning
Typically 1-2 hours, longer for denser or soiled carpets. Use heating to speed up drying in cooler weather.
Preferably, wait until the carpet is fully dry, however, if need you can walk on the damp carpet immediately after cleaning, ensuring your shoes or feet are clean.
- Avoid walking on wet carpet with dirty shoes/feet.
- Don’t place items directly on wet carpet, it needs to breathe.
- Keep your home warm and well-ventilated to aid drying.
React quickly to spills and use Chem-Dry spot remover spray for professional-grade spot cleaning.
Carpet Cleaning - End-of-Lease Cleaning
A non-qualified carpet cleaner may result in unsatisfactory cleaning, leading to rental disputes and bond issues. Using a reputable service avoids these risks.
Yes, we provide a receipt as proof of professional carpet cleaning, necessary for property managers.
Carpets should be cleaned after bond cleaning to maintain presentation for the final inspection.
No, we clean carpets thoroughly and manage any spills.
Yes, if the agent is near your rental property, we can pick up and return the keys. Additional charges may apply.
No, but we request payment in advance or upon completion if you plan to return after the job is done.
Carpet Cleaning - Commercial
Typically, yes. Rates vary based on carpet type, condition, and other factors.
Invoices provide options for online transfer, credit card, or cheque. Cash is also accepted for immediate payment post-service.
It depends on your company's procedures. Often, we are let in and out by a staff member.
Our comprehensive cleaning service starts at $1.50 per sqm. For the best results, this method is worth the investment over cheaper, less effective options.
Yes, our cleaning system is designed to tackle even the most soiled carpets. Check out our “before and after photos” for reference.
Consider the cleaning method and results. Our comprehensive cleaning offers superior outcomes over basic dry or steam cleaning.
We are fully insured and will replace any items damaged due to an accident.
We are fully insured and will replace any items damaged due to an accident.
Upholstery Cleaning - Technical
Yes, we have specially formulated agents for natural fibres, designed to prevent shrinkage, discolouration, and distortion. If we determine that a specific fabric type is unsuitable for cleaning, we will discuss this with you on-site. Unfortunately, certain manufacturers neglect the cleaning needs of their products, posing challenges for periodic maintenance.
Tags often suggest the safest, not necessarily the most effective, cleaning methods. We pre-test your fabric for any reactions before proceeding. Unfortunately, many manufacturers overlook the need for effective cleaning over time.
Yes, we can sanitise and deep clean the affected area to fight germs and odour.
Yes, but it's complex. Urine can severely damage your sofa if left untreated or if it becomes a recurring issue. The thickness of the foam may make it challenging to extract all the urine deep within. While we have had success in many cases, this specific service is not covered by our 100% Satisfaction Guarantee policy due to its complexity.
Our advanced products and processes are gentle on all types of fabrics but tough on stains. However, the final result depends on the fabric type, the specific stain, and the duration it has been allowed to set.
Yes, you can choose our package with protectant included to stain-guard your furniture. For those who prefer DIY, we offer a protectant aerosol that should be applied after our professional cleaning.
EPA recommends professional cleaning every 6 to 12 months, depending on your family size. This routine helps extend your furniture's life and maintains a healthier environment by removing allergens and pollutants.
We are fully insured and will replace any items damaged due to an accident.
Upholstery Cleaning - Pricing
We charge based on either individual items (like armchairs and dining chairs) or by the number of seats for larger furnishings. For a pricing overview, visit our 24/7 Pricing & Booking System.
A standard seat size is approximately 70 cm wide by 110 cm deep, including armrests and backing.
Call us at 08 8272 2222 or visit the 24/7 Pricing & Booking System for your quote.
Our proprietary carbonating technology deeply penetrates fabrics to lift dirt to the surface, providing an unmatched clean at a fraction of replacement costs.
While our cleaning process tackles most stains, some, like red wine or pet urine, may require specialized treatment at an additional cost. We’ll discuss any surcharges before commencing the work.
Heavy soiling may necessitate additional time and solutions to break down grime effectively, potentially increasing costs. We'll evaluate your upholstery’s condition on-site to provide an accurate final price, with no cancellation fee if you decline the service.
EPA recommends professional cleaning every 6 to 12 months, depending on your family size. This routine helps extend your furniture's life and maintains a healthier environment by removing allergens and pollutants.
Additional charges may apply for services like cleaning heavily soiled items, applying sanitisers or deodorisers, protectant applications, and bodily fluids, urine and feces removal.
Upholstery Cleaning - Before the Cleaning
Please ensure the items to be cleaned are in accessible locations with enough space for us to move around the furniture.
A typical three-seater sofa takes about 1 to 1.5 hours, depending on the severity of soil and specific issues.
Upholstery Cleaning - After the Cleaning
Drying times vary based on fabric type and soiling extent but generally range from 6-12 hour but in some cases it can take up to 24 hours.
Keep your home warm and the air circulating to speed up the drying process.
React promptly to spills to avoid staining. Our Chem-Dry Spot Remover spray, a powerful carbonated solution, can lift spills without leaving bleached marks.
Mattress Cleaning - Technical
While mattress cleaning cannot cure allergies, it can significantly alleviate them by reducing the allergens commonly found in mattresses. Our service includes a free application of a dust mite anti-allergen, helping to decrease allergies linked to dust mites and their waste
No, bed bugs are a severe issue that requires the service of a professional pest control specialist.
Yes, we can deep clean and sanitise the affected area to eliminate bacteria and neutralize odours.
Yes, however, urine can cause significant damage if left untreated or if it is a recurring issue. The foam layers of the mattress can be challenging to fully clean, and deeply seeped urine might be impossible to remove completely. While we have successfully salvaged many mattresses, this particular service is not covered by our 100% Satisfaction Guarantee due to its complexity.
The success of stain removal depends on multiple factors, including the type of stain, the fabric, and how quickly we are called in after the stain occurs.
It is recommended to have your mattress professionally cleaned every 6-12 months to maintain a healthy sleeping environment.
Mattress Cleaning - Pricing
Our standard mattress cleaning service includes thorough cleaning and a complimentary application of dust mite anti-allergen or sanitiser solution.
Mattress Cleaning - Before the Cleaning
Ensure the items to be cleaned are in an easily accessible location with enough space for the technician to work. On sunny days, you can consider placing your mattress outside, leaning against a wall on a clean surface covered with clean towels.
Cleaning a queen-size mattress generally takes about 45 minutes to 1 hour, depending on the soiling condition and specific issues.
No, you do not need to be home during the cleaning. Many clients leave us to do the job while they are out, often arranging payment in advance and leaving us instructions for securing the house. However, please note that we cannot be held responsible for any incidents before our arrival or after our departure if you choose to leave keys or unlock access to your property.
Mattress Cleaning - After the Cleaning
The drying process typically takes 8-12 hours, but in some cases, it can take up to 24 hours. If you place the mattress in a sunny area, it can significantly decrease the drying time.
Ensure good air circulation and use a heater on cold days to expedite moisture removal and drying. Avoid laying the wet mattress on the floor to prevent moisture retention and mold growth. If moving or storing the mattress, avoid covering it with plastic for a few days to ensure complete drying.
