FAQs

Chem-Dry is the world’s largest carpet cleaning franchise, present in Australia in every estate. Each Chem-Dry franchisee abide by Chem-Dry standards and procedures, but we are all independently owned and operated businesses. This may reflect in the use of different Chem-Dry approved cleaning systems and price lists from franchisee to franchisee.

Yes, our business is fully insured and our technicians are police cleared. Please feel free to request a copy of these documents if necessary.

Most of the services we provide are 100% Satisfaction Guaranteed. Please refer to our 100% Satisfaction Guarantee terms and conditions for more details.

You can either call us between 9am and 5pm Monday to Friday or place your booking via our online booking system. We highly recommend taking advantage of our easy online booking system, where you can check prices, check availability and place a booking 24/7. However, if you need an urgent booking please give us a call.

The earlier the better! We receive many booking requests by phone and online. Therefore, to secure a day and time that best suits your needs be sure to call us at least 3 days prior to your booking date. During peak times however, this can extend to a week or more.

Please click here to see the list of suburbs currently covered by our business.

Your floor is thoroughly cleaned with professional grade stripper to remove dirt, scuff marks and the remainder of the old sealant. This is followed by the application of 3 coats of commercial grade sealant for long lasting results.

This will depend on traffic intensity. High traffic areas will wear off in 6-12 months while low traffic areas may stay in good condition for up to 2 years.

Unfortunately, most yellow stains are irreversible. They are usually caused by rubber mats and when comes in contact with vinyl, it creates a chemical reaction which causes permanent discoloration.

We charge per square metre. If you know the total area of the rooms to be cleaned just click here to get your instant quote with no-obligation.

AU$250. You can get an area up to 27 sqm done for this price.

Ideally yes. However, we can clean around heavy furniture if you agree to it.

Your vinyl floor should be free of any light furniture and any excess debris.

The average job lasts 4 to 6 hours, as the drying time between coats takes 30 minutes to 1 hour depending on the temperature.

No. We are often left to do the job while the client goes out. Some clients pay us in advance and leave us in charge of locking the house when we leave. Others even leave the keys under the mat for us to access the house. Although this can be arranged, we cannot be held responsible for any consequences that may arise from this before our arrival or after our departure. 

After the final coat is applied it will take 30 minutes to 1 hour to dry, depending on the temperature.

Sealants usually take 24 hours to reach maximum hardness. Do not slide heavy furniture and appliances across the floor before 24 hours or whenever possible to avoid scratch marks.

Do not use harsh chemicals during daily cleaning as they may affect the sealant. Use a neutral cleaner with a pH level of 7. Avoid bleach.

Yes. You can call us on 08 8272 2222 or online by leaving your details here.

Sure we can. However, the area to be cleaned must be isolated and must not be walked on until the last coat is completely dry.