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Office Hours: Mon-Fri from 9am to 5pm

Service Hours: Mon-Fri from 8am to 4pm

Independently Owned & Operated
 

FAQs

 
FAQs
    General
  1. Are all Chem-Dry the same?
  2. Are you insured and police cleared?
  3. Is your service guaranteed?
  4. How can I make a booking?
  5. How far in advance do I need to book?
  6. What areas of Adelaide do you serve?
    Technical
  1. What is involved?
  2. How long will the newly applied sealant last?
  3. Does the cleaning remove yellow stains?
    Pricing
  1. How do you charge?
  2. What is your minimum service charge for vinyl strip & seal?
    Before the Cleaning
  1. Do I need to remove furniture?
  2. What else should I do before the technician arrives?
  3. How long does the cleaning process take?
  4. Do I have to stay home while you clean?
    After the Cleaning
  1. How long will it take for my floor to dry?
  2. What should I do just after the cleaning?
  3. How should I maintain my vinyl or lino floor?
    Commercial
  1. Can I have a free on-site quote?
  2. Can you do the job while we are working in the office?
Q: Are all Chem-Dry the same?
A:

Chem-Dry is the world’s largest carpet cleaning franchise, present in Australia in every estate. Each Chem-Dry franchisee abide by Chem-Dry standards and procedures, but we are all independently owned and operated businesses. This may reflect in the use of different Chem-Dry approved cleaning systems and price lists from franchisee to franchisee.

Q: Are you insured and police cleared?
A:

Yes, our business is fully insured and our technicians are police cleared. Please feel free to request a copy of these documents if necessary.

Q: Is your service guaranteed?
A:

Most of the services we provide are 100% Satisfaction Guaranteed. Please refer to our 100% Satisfaction Guarantee terms and conditions for more details.

Q: How can I make a booking?
A:

You can either call us between 9am and 5pm Monday to Friday or place your booking via our online booking system. We highly recommend taking advantage of our easy online booking system, where you can check prices, check availability and place a booking 24/7. However, if you need an urgent booking please give us a call.

Q: How far in advance do I need to book?
A:

The earlier the better! We receive many booking requests by phone and online. Therefore, to secure a day and time that best suits your needs be sure to call us at least 3 days prior to your booking date. During peak times however, this can extend to a week or more.

Q: What areas of Adelaide do you serve?
A:

Please click here to see the list of suburbs currently covered by our business.

Q: What is involved?
A:

Your floor is thoroughly cleaned with professional grade stripper to remove dirt, scuff marks and the remainder of the old sealant. This is followed by the application of 3 coats of commercial grade sealant for long lasting results.

Q: How long will the newly applied sealant last?
A:

This will depend on traffic intensity. High traffic areas will wear off in 6-12 months while low traffic areas may stay in good condition for up to 2 years.

Q: Does the cleaning remove yellow stains?
A:

Unfortunately, most yellow stains are irreversible. They are usually caused by rubber mats and when comes in contact with vinyl, it creates a chemical reaction which causes permanent discoloration.

Q: How do you charge?
A:

We charge per square metre. If you know the total area of the rooms to be cleaned just click here to get your instant quote with no-obligation.

Q: What is your minimum service charge for vinyl strip & seal?
A:

AU$250. You can get an area up to 27 sqm done for this price.

Q: Do I need to remove furniture?
A:

Ideally yes. However, we can clean around heavy furniture if you agree to it.

Q: What else should I do before the technician arrives?
A:

Your vinyl floor should be free of any light furniture and any excess debris.

Q: How long does the cleaning process take?
A:

The average job lasts 4 to 6 hours, as the drying time between coats takes 30 minutes to 1 hour depending on the temperature.

Q: Do I have to stay home while you clean?
A:

No. We are often left to do the job while the client goes out. Some clients pay us in advance and leave us in charge of locking the house when we leave. Others even leave the keys under the mat for us to access the house. Although this can be arranged, we cannot be held responsible for any consequences that may arise from this before our arrival or after our departure. 

Q: How long will it take for my floor to dry?
A:

After the final coat is applied it will take 30 minutes to 1 hour to dry, depending on the temperature.

Q: What should I do just after the cleaning?
A:

Sealants usually take 24 hours to reach maximum hardness. Do not slide heavy furniture and appliances across the floor before 24 hours or whenever possible to avoid scratch marks.

Q: How should I maintain my vinyl or lino floor?
A:

Do not use harsh chemicals during daily cleaning as they may affect the sealant. Use a neutral cleaner with a pH level of 7. Avoid bleach.

Q: Can I have a free on-site quote?
A:

Yes. You can call us on 08 8272 2222 or online by leaving your details here.

Q: Can you do the job while we are working in the office?
A:

Sure we can. However, the area to be cleaned must be isolated and must not be walked on until the last coat is completely dry.

 

WE DELIVER TO ADELAIDE SURROUNDING SUBURBS ONLY